Frequently asked questions

The property manager is responsible for the management of the housing company. The maintenance company, in turn, is responsible for minor repairs, fault reports, snow removal, lawn mowing, and the maintenance and repairs of the company.

The maintenance company responsible for your building, along with their contact details, is posted on the housing company’s notice board. You can also get this information from our customer service — contact us.

A change of address notification must be submitted to the property manager and to the maintenance company, who will also update the name on the door. A change of address notification must also be submitted to the Digital and Population Data Services Agency. This can be done digitally here: https://dvv.fi/muutto

Notify the maintenance company of your housing company of the change of details. They will update the name information in accordance with the housing company’s practices.

Information about the building broadband connection can be found on the housing company’s company pages. You can also enquire about this from our customer service. Contact details can be found here.

In principle, no, but the tenant and landlord can agree on such an arrangement. The parties can also agree between themselves whether the tenant pays the water charge to the landlord or directly to the housing company.

Under the Housing Companies Act, a shareholder must always notify the housing company in writing of a renovation when the renovation may affect the building structures under the housing company’s responsibility or neighbouring apartments.

Under the Housing Companies Act, a shareholder must always notify the housing company in writing of a renovation when the renovation may affect the building structures under the housing company’s responsibility or neighbouring apartments. Apply for renovation permission here.

Make sure the fixture is installed correctly and that the bulb is intact. If the problem persists, ask an electrician for help.

Washing machines and dishwashers must always be installed by a professional. Contact your local maintenance service.

Check the fuses and contact the maintenance company if the problem is not resolved. Such electrical faults are generally the responsibility of the housing company.

On the residents’ pages you can find information about the communal spaces in your building. You can also enquire about this from our customer service — see contact details here.

f you live in a housing company, please contact our customer service in these cases. The most convenient way to handle the matter is through these forms:

• Enquire about a parking space
• Enquire about a sauna shift

Contact the maintenance company to submit a fault report. The maintenance company’s contact details can be found on your housing company’s notice board.

Notify the maintenance company, which is responsible for the condition of the housing company’s communal spaces.

Notify the maintenance company. They are responsible for the upkeep and safety of the outdoor areas.

The location of the recycling points can usually be found in the housing company’s house rules or on the notice board. If you are unsure of the location, you can ask the property manager or the maintenance company.

Only waste that cannot be recycled into other waste streams, such as plastic, paper, biowaste or metal, may be put in the mixed waste bin. Hazardous waste, large items or electronics must not be put in the mixed waste bin.

Large items, such as furniture, must be taken to the municipal waste station or a separate collection point if the housing company does not have a separate collection arrangement for large waste items. Check the waste management guidelines for your municipality.

Hazardous waste items, such as batteries, cells, paint cans or chemicals, must be taken separately to hazardous waste collection points. The location of these points can be checked on the municipal waste management website. Such waste must not be left in the housing company’s waste shelter.

First agree on the matter with the landlord. The landlord will then order the key from the property manager, and you will receive it for your use.

If you do not know the entry code for the front door, please contact our customer service. See contact details here.

Submit a fault report to your housing company’s maintenance company. Door repairs are the responsibility of the housing company, and the maintenance company will arrange the necessary repair measures.

The functioning of the front doors is an important part of the housing company’s security. Report the fault to the maintenance company, which is responsible for maintaining the lock and door mechanism.

Make sure the radiator thermostats are adjusted correctly. If the problem persists, notify the maintenance company, which will check the balance of the heating system and any possible faults.

An unusual noise may be a sign of a need for maintenance. Submit a fault report to the maintenance company so that the ventilation system can be inspected and serviced if necessary.

Stop the leak immediately if possible and report the damage to the maintenance company. Prompt action can prevent further damage.

Report the incident to the maintenance company and the property management office — and to the insurance company if necessary. The housing company is responsible for slip prevention, but accidents are investigated on a case-by-case basis.

Submit a written disturbance report to the property manager. It is also advisable to record the date and time of the disturbance in the report. If the disturbances are recurring, it is worth keeping a disturbance log and submitting it to the housing company’s property manager.

Report the matter to the maintenance company and the property management office, and file a police report if necessary. The maintenance company will ensure the security of the premises.

Report the pests to the property manager or the maintenance company. They will provide further instructions and/or arrange the necessary pest control measures.

Contact our customer service. Our customer service staff will advise you on what to do, and you can order a lock re-keying and new keys from them.

First you need to find out how many keys the apartment has. You can confirm this information with our customer service. If you need an additional key to the apartment, you can order one from the property manager by submitting a written key order.

If your key has been lost, please contact our customer service. The property manager can, if necessary, arrange a lock re-keying and new keys.

As a general rule, the property manager should be contacted regarding all alterations to an apartment. However, painting and wallpapering do not need to be separately notified.

You can also submit a renovation work notification directly online.

You can submit a renovation work notification electronically here: Renovations. Further information on submitting a notification and renovation practices in housing companies can be found in our renovation guidelines.

A loan share is the shareholder’s portion of the total amount of loans taken out by the housing company. The loan share determines the amount of financial charge the shareholder pays in addition to the maintenance charge. There are generally two opportunities per year to pay off the entire loan share at once, but this depends on the housing company’s bank.

To find out more about the company loan, loan share and loan repayment, please contact your housing company’s accountant, who you can reach by first contacting our customer service. Contact details can be found here.

The interest rate varies depending on the loan taken out, and the exact interest rate information and the basis for interest determination can be found in the confirmed financial statements for the previous financial year.

This information can be found in the minutes of the general meeting or by asking our customer service. The decision on recording in a fund is made annually at the annual general meeting.

If the charges have been recognised as income, i.e. recorded as income in the housing company’s accounts, you can deduct the capital charges from rental income. If the capital charge has been recorded in a fund in the housing company’s accounts, you cannot deduct the charge from rental income. Further information can be found on the Tax Administration website.

To generate a settlement invoice, a meter reading is needed when the previous tenant has moved out. If you are unable to read the meter yourself and report it to the property manager, please contact our customer service so that the meter reading can be arranged.

Remote-readable meters also exist. However, this is housing company-specific, and you can confirm from our customer service whether your water meter is remote-readable or not.

Shares are most commonly transferred from one person to another in connection with an apartment transaction. In connection with a share transfer, the property manager must be provided with the purchase agreement, the share certificate with transfer endorsements, and proof of transfer tax payment.

The annual general meeting is generally held no later than six months after the end of the financial year, i.e. during the first half of the year.

If there are exceptions in the housing company’s practices, these are mentioned in the housing company’s articles of association.

The maintenance and repair responsibilities of the shareholder and the housing company are listed here: Responsibility Distribution Table.

Yes, it can. You can order an e-invoice through your online bank and also set up direct debit for the invoice.

The grounds for the maintenance charge increase can be found in the budget section of the general meeting materials. In most cases, the meeting has noted that the company’s current charge does not cover the expenses set out in the budget. To cover the expenses, it has been necessary to increase the maintenance charge.

Please contact our customer service regarding this matter — see contact details.

Board members can monitor the company’s financial situation on the residents’ pages. The housing company’s financial situation is also reviewed at the housing company’s board meeting, presented by the property manager. The financial review covers advance payments, receivables, cash balance and the income statement. The housing company’s financial situation is also comprehensively reviewed at the annual general meeting.

Meeting attendance fees are generally paid once a year, either in December or when the board changes after the general meeting.

The property manager always has a substitute who handles the responsibilities of the regular property manager during their absence. By contacting our customer service, you can find out who is covering for your property manager. Find contact details.

The board meeting minutes and the housing company’s contracts are compiled on your housing company’s residents’ pages.

The board should review its communications plan with the property manager, who can then suggest improvements.

The communications plan sets out the company’s communications and communication methods. Typically, the housing company sends a newsletter covering current matters to its shareholders three to four times a year. Of these, the general meeting newsletter tends to interest shareholders the most.

Energy costs can be reduced by keeping the room temperature at 20–22 degrees and by reducing the use of hot water. It is also advisable to avoid airing the apartment in freezing temperatures so that heat is not wasted.

It is also worth discussing with the board and the property manager the possibility of lowering the company’s heating curve by one degree. A one-degree reduction can save up to 5% in annual heating costs.

The room temperature in communal spaces should be 17 degrees. This is worth raising at a board meeting and should be discussed with the property manager and the maintenance company.
To curb heating costs, it is also worth ensuring that the property’s heating control automation is in good working order. Our technical property managers can assist your company in this regard and, if necessary, optimise the automation settings to manage energy consumption.

If the meeting is a board meeting for which minutes are drawn up, the meeting attendance fee is paid unless otherwise agreed.

If the meeting is informal and no minutes are drawn up, the meeting attendance fee is generally not paid.
The decision on which meetings are subject to fees and on what basis is ultimately made by the general meeting.